Employer: Rosen Hotels & Resorts
Location: 9840 International Dr, Orlando, FL 32819
Job Type: Part-time
About the Role
Rosen Hotels & Resorts is looking for a Front Desk Agent to join their team. In this role, you will be responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts. You will play a crucial role in ensuring guests have a pleasant stay by resolving inquiries and managing check-in/check-out processes. The ideal candidate will have a strong customer service background, excellent conflict-resolution skills, and attention to detail.
Key Responsibilities:
- Welcome and register guests with a professional demeanor.
- Provide guests with information about hotel amenities and services.
- Handle guest inquiries and resolve issues promptly.
- Manage check-ins, check-outs, and billing procedures efficiently.
- Maintain accurate guest records and handle payment transactions.
- Comply with the company’s drug-free and tobacco/nicotine-free policy.
Experience/Qualifications:
- Previous customer service experience preferred.
- Ability to lift up to 25 lbs consistently and up to 50 lbs infrequently.
- Must be eligible to work in the USA.
Education and Certifications:
- High school diploma or equivalent preferred.
Benefits:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Paid Holidays, Vacation, and Personal Days
- 401(k) Retirement Savings Plan
- Tuition Reimbursement and Higher Education Scholarships
- Hospitality and Dining Discounts
- Childcare Financial Assistance
- Family Outreach Center
- And many more benefits
Why Rosen Hotels & Resorts?
At Rosen Hotels & Resorts, we offer a diverse and inclusive work environment where individuality and ideas are valued. With a commitment to teamwork and innovation, Rosen Hotels & Resorts is one of Florida’s most respected hospitality companies. Our associates enjoy extensive benefits and career growth opportunities.
How to Apply:
Job Link
https://www.indeed.com/viewjob?jk=5e4e3a7e85fc7cc8&tk=1ie90ae8dgbn5843&from=serp&vjs=3
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