Company: Red Energy
Location: Brisbane, QLD
Position Type: Full-Time
Salary: Competitive + Performance-Based Bonus
About Us
At Red Energy, we are dedicated to delivering award-winning customer service to over 1 million Australians. Owned by the iconic Snowy Hydro, we are proudly 100% Australian-owned—a fact our customers appreciate. With 13 consecutive Canstar Blue Awards for best overall customer satisfaction among Victorian electricity providers, we’re recognized for our exceptional service. Looking for a career change? Join our dynamic and supportive team!
About the Role
We’re seeking enthusiastic Customer Service Consultants to handle inbound calls from our existing customers. Your role will include assisting with a variety of general inquiries, such as account management, payments, and billing. You’ll receive comprehensive training and ongoing coaching, with opportunities for career progression across the Contact Centre. This is a full-time permanent position with a rotating roster:
- Monday to Friday: Between 8:00 AM – 8:30 PM
- 1 in 4 Saturdays: Between 9:00 AM – 5:30 PM (AEST) with a day off during the week.
Your journey with us starts with 7 weeks of remote training, setting you up for success!
What We’re Looking For
- At least 12 months of contact centre experience, preferably with remote work exposure
- A passion for delivering high-level customer service and building rapport
- Proficiency in navigating multiple systems in a fast-paced environment
- A positive, self-motivated attitude with a willingness to learn
- Strong collaboration skills in a dynamic team setting
What We Offer
- Competitive employee rates for Red Energy electricity and gas bills
- Annual guaranteed pay increases plus KPI-based bonus opportunities
- Additional carers and compassionate leave for challenging times
- The option to purchase up to 4 weeks of additional annual leave, totaling up to 8 weeks per year
- Flexible public holidays—swap state-based public holidays for days that matter most to you
- Comprehensive 7-week remote training program
- Opportunities to gain experience in different areas, supporting your career growth within the Call Centre
- Employee recognition and rewards programs to celebrate your success
Job Link
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