Company: CIBC
Location: Montréal, QC (Remote, with occasional on-site requirements)
Job Type: Full-Time
Shift: Flexible, including weekends and evenings
About CIBC
CIBC is a relationship-oriented bank for the modern world. We value your unique strengths and ambitions, empowering you to make a meaningful impact. At CIBC, you’ll be part of a team that supports your growth while providing exceptional service to our clients.
What You’ll Be Doing
As a Bilingual Chat Specialist in CIBC’s Chat & Social Media Contact Centre, you will play a pivotal role in delivering an optimal client experience through online and mobile banking channels. You’ll provide personalized support by:
- Responding to customer inquiries, complaints, and troubleshooting requests via chat and social media.
- Supporting strategic objectives across Contact Centre, Telephone Banking, and Credit Card Services.
- Collaborating with clients to build long-term relationships and encourage loyalty.
This position requires participation in the Agent@Home remote work program, ensuring you can thrive independently while meeting client needs.
Work Arrangement:
While this is a remote role, you must be available to attend your primary work location in Montréal within two hours’ notice when required.
Agent@Home Program Requirements
-
- Private and Quiet Workspace: Ability to work in a dedicated, quiet space (room or office with a closing door).
- Wired Internet Connection: Must have a wired, high-speed connection with:
- Minimum download speed of 15 Mbps.
- Minimum upload speed of 10 Mbps.
- Satellite internet is not permitted.
- Technology Support: Ensure your setup meets call quality standards.
Key Responsibilities
- Build meaningful relationships with clients to foster trust and loyalty.
- Use your problem-solving skills to identify and resolve client issues effectively.
- Adapt positively to new challenges and processes.
- Provide guidance, troubleshooting, and support for online and mobile banking inquiries.
Who You Are
- Bilingual in French and English: You can confidently support business operations in both languages.
- Fast and Accurate Typing: Minimum speed of 50 words per minute.
- Client-Focused: You care about building lasting relationships.
- Adaptable: You thrive in a dynamic, fast-paced environment.
- Values-Driven: You bring your authentic self to work and embrace teamwork, trust, and accountability.
What CIBC Offers
At CIBC, we prioritize your career growth while recognizing your contributions. We offer:
- Competitive salary and incentive pay.
- Comprehensive benefits program, including:
- Defined benefit pension plan.
- Employee share purchase plan.
- Health and wellbeing support.
- Generous vacation and personal time-off policies.
- Access to Purpose Day—a paid day off for personal growth and development.
- Opportunities for professional development and recognition through our MomentMakers program.
Job Details
- Start Date: January 13, 2025.
- Hours of Operation: 7 days a week, 9:00 AM EST to 12:00 AM EST (midnight). Flexibility for various shifts is required.
- Weekly Hours: 37.5 hours.
How To Apply
Job Link
https://ca.indeed.com/viewjob?jk=af5bdc0561c075e6&tk=1icv9q6piia4p869&from=serp&vjs=3
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