Company: Milk Moovement
Location: Remote (Canada)
Salary: $18–$20 an hour
Shift and Schedule: Part-time with weekend and evening availability required
About Milk Moovement
Milk Moovement is a forward-thinking, VC-backed tech company dedicated to revolutionizing the dairy supply chain. Our goal is to connect our clients with the right data at the right time to make impactful operational decisions. We are a young, ambitious company with a mission to disrupt the dairy industry, and we’re excited to expand our team with people who think creatively and embrace new challenges.
Follow us on Twitter, Instagram, LinkedIn (@milkmoovement), or visit our homepage to learn more!
About the Role
We are looking for a dedicated Customer Experience Associate to join our team. You will support our clients by managing inquiries, resolving technical issues, and ensuring a seamless customer experience. Reporting to the Customer Experience Team Lead, you’ll play a key role in delivering exceptional customer service and supporting internal teams through interdepartmental communication and collaboration.
Responsibilities
Inbox Management:
- Respond to chats and emails to address customer inquiries.
- Manage help desk tickets, promptly providing effective solutions.
- Collaborate with team members to resolve issues efficiently.
- Use customer feedback to enhance problem-solving and service quality.
Product Knowledge:
- Gain and maintain a strong understanding of Milk Moovement’s products.
- Assist customers by guiding them through navigation and troubleshooting.
Problem Solving:
- Diagnose technical issues effectively using available tools.
- Deliver quick, positive resolutions to improve customer satisfaction.
Interdepartmental Communication:
- Work with other departments to address customer needs.
- Report issues via JIRA tickets and follow up on any reported bugs.
- Provide comprehensive details when reporting issues for faster resolution.
Continuous Learning:
- Participate in training sessions to stay current on best practices in technical support.
- Contribute to team skill development and knowledge sharing.
What We’re Looking For
We value diversity and are committed to a team-oriented, curiosity-driven work culture. Prior experience in customer success (preferably in a SaaS environment) is required, although experience in the dairy industry is not necessary—our Dairy 101 course will teach you everything you need to know!
The ideal candidate should have:
- Experience in customer success, ideally in a SaaS environment.
- Ability to diagnose and resolve technical issues quickly.
- Adaptability to learn new technologies.
- Strong prioritization skills for managing urgent issues.
- Excellent problem-solving, critical thinking, and communication skills.
- A proactive, customer-focused approach with effective collaboration skills.
- Availability to work weekend and evening shifts.
What We Offer
- Remote work environment – flexibility to work from home or one of our hubs in Halifax or St. John’s.
- Tools and resources – access to the latest software and resources to support your work.
- Engaging culture – enjoy virtual team-building events such as trivia, hackathons, and more.
Our Culture
- Customer-first – we prioritize customer support above all.
- Transparency – openness is embedded in everything we do.
- Respect – fundamental to our interactions and operations.
- Team-oriented – we succeed and learn as a team.
- Curiosity-driven – we foster an environment that encourages learning and innovation.
- Love for puns – if you enjoy a bit of wordplay, you’ll fit right in!
How to Apply
Job Link
https://ca.indeed.com/viewjob?jk=8ed48a2c76cf5f46&tk=1icflvl1rgc3384m&from=serp&vjs=3
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