Location: Wythenshawe Hospital/Children’s Resource Centre, UK
Company: Manchester University NHS Foundation Trust (MFT)
Job Description/Overview:
To support outpatient, inpatient, day case, and emergency activity by providing a patient/customer-focused reception service. Responsibilities include updating health records on patient admin systems and assisting with the administrative process of outpatient referrals and appointment organization.
Key Responsibilities:
Communicate with service users empathetically and professionally in person and over the telephone.
Adapt communication style to address potential barriers, such as language difficulties and disabilities.
Maintain professionalism while interacting with all staff and external agencies.
Collaborate effectively with team members, displaying a ‘one team’ ethic.
Escalate service issues or concerns raised by service users to senior staff.
Qualifications:
Demonstration of a good educational standard.
Experience:
Experience in a similar role is desirable but not essential.
Skills:
Good communication skills.
Understanding of confidentiality with the NHS.
Pleasant nature and approachability.
Self-motivation and ability to work in a team.
How to Apply:
informal inquiries, contact Victoria Moran, Assistant Operational Manager, at Victoria.moran@mft.nhs.uk
Additional Information:
The postholder will have access to vulnerable people in the course of their normal duties, and a submission for Disclosure will be made to check for any previous criminal convictions.
Who can Apply:
All individuals regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, and sexual orientation are encouraged to apply.
Email: resourcing@mft.nhs.uk
Job Link
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