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Customer Service Representative

Position: Customer Service Representative

Location :Kuwait

Company:  Alghanim Industries

 

Job Description/Overview:

The Customer Service Representative will be responsible for welcoming customers, guiding them to the lounge area, and pre-qualifying them by collecting their information. The role involves ensuring the showroom is clean and organized, following up on missed appointments, and filling out daily showroom reports. The ideal candidate should prioritize customer satisfaction, have a pleasant and professional demeanor, and be able to work on computer programs like Word and Excel.

 

Key Responsibilities:

 

Welcome customers and guide them to the lounge area

 

Pre-qualify customers, collecting data like name, mobile, email, and vehicle of interest

 

Direct customers to the appropriate sales consultant

 

Maintain cleanliness and organization of the showroom and lounges

 

Follow up on missed appointments and reschedule

 

Fill and share daily showroom reports

 

Qualifications:

 

Must be fluent in both Arabic and English

 

Self-motivated and able to handle demanding customers

 

Presentable and professional with a pleasant personality

 

Must be a team player and punctual

 

Ability to work with computers (Word, Excel, Internet)

 

Experience:

 

College graduate or high school diploma with a good command of English

 

Skills:

 

Strong communication and organizational skills

 

Team player with the ability to handle demanding customers

 

How to Apply:

Link

 

Additional Information:

 

Willingness to work two shifts or straight shift based on business demands

 

Who can Apply:

Eligible candidates meeting the language and experience requirements.

 

Email: compliance@alghanim.com

 

Job link 

 

https://www.glassdoor.com/partner/jobListing.htm?pos=101&ao=1136043&s=58&guid=00000192a9913c83ab96d2b0d88cd627&src=GD_JOB_AD&t=SR&vt=w&uido=E4181FAB84011A3C2263F849740E610A&cs=1_5754e4f6&cb=1729421720923&jobListingId=1009493784036&jrtk=5-yul1-0-1iakp2f6pj0qm800-a405c609ec13213c

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