Location: Luxembourg
Company: FE fundinfo
Job Description/Overview
As the Head of Global Client Success at FE fundinfo, you will lead a high-performing team dedicated to delivering exceptional client service. You will shape and execute a comprehensive client success strategy that enhances client satisfaction, loyalty, and advocacy. This role involves leading exciting projects, optimizing systems, and making a significant impact on client experiences and the company’s growth.
Key Responsibilities
Develop and implement a client success strategy aimed at increasing customer satisfaction and retention.
Inspire a client-centric culture across all levels.
Optimize client success systems and processes for better outcomes.
Collaborate with executive leadership on strategic plans and business decisions.
Segment clients to tailor success strategies and manage resources efficiently.
Define best practices for client engagement and service excellence.
Build and maintain executive-level client relationships, focusing on enterprise-level clients.
Lead and mentor a high-performing client success team.
Use client feedback and data-driven insights to enhance client experiences.
Collaborate with sales, product development, and marketing teams to align on strategies and support initiatives.
Qualifications
Extensive experience in senior client success roles.
Proven ability to develop systems and processes for client success at scale.
Experience in shaping strategies for a diverse range of client types.
Exceptional leadership and people management skills.
Proficiency in CRM systems and client success platforms (e.g., Gainsight, Totango, or ChurnZero).
Experience
Prior experience in SaaS, financial services, or fintech environments.
Experience managing complex industries and enterprise/SME clients.
Skills
Excellent communication and interpersonal skills.
Leadership abilities that inspire teams to achieve their best.
Proficiency in solving complex problems and making strategic decisions.
Ability to handle pressure and manage multiple initiatives effectively.
How to Apply
Submit your application online, and we aim to provide feedback within 5 working days.
Additional Information
Flexible hours and hybrid work options.
New office facility with subsidized car parking.
Complimentary healthcare for employees (with optional family coverage).
Pension plan, lunch vouchers, and holiday purchase options.
Sponsored learning and development opportunities.
Who Can Apply
Open to candidates with the required experience in client success roles, especially in SaaS or fintech.
customersupport@fefundinfo.com
Job Link
https://apply.workable.com/fe-fundinfo/j/B6D8F4C782/
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