Location: Remote
Job Type: Part-Time
Overview
NoGigiddy, a leader in on-demand staffing and recruiting, is seeking a motivated and customer-focused Remote Customer Success Specialist. In this role, you will play a key part in supporting our gig workers by providing exceptional guidance and ensuring their satisfaction. With our innovative platform connecting gig workers to local businesses, you’ll help shape the future of the gig staffing industry while making a positive impact on the lives of workers across the nation.
As a Remote Customer Success Specialist, you will help gig workers thrive by offering reliable support and guidance, contributing to their growth and success. If you are passionate about customer success and have a desire to make a difference, this is the perfect opportunity to join a collaborative and forward-thinking team.
Key Responsibilities
- Main Contact for Gig Workers: Serve as the primary point of contact for gig workers, offering assistance and support throughout their journey with NoGigiddy.
- Proactive Engagement: Actively engage with gig workers to understand their needs, challenges, and goals, helping them achieve success.
- Support: Respond promptly to inquiries and concerns via email, chat, and phone, offering clear and accurate solutions.
- Collaboration: Work closely with internal teams to ensure a seamless experience for gig workers.
- Record Keeping: Maintain detailed records of customer interactions and provide regular updates to the management team.
- Process Improvement: Contribute to the enhancement of customer success strategies and processes.
- Issue Escalation: Identify and escalate complex issues to appropriate teams for resolution.
- Stay Informed: Stay updated on industry trends and best practices to improve the customer experience.
Requirements
- Prior experience in customer success, customer support, or a related field, ideally in the gig economy or staffing industry.
- Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships and provide clear guidance.
- Problem-Solving Skills: Ability to think critically and find creative solutions to customer challenges.
- Customer-Centric: Empathy and a genuine desire to help gig workers succeed.
- Technical Proficiency: Familiarity with customer support tools, CRM software, and other relevant platforms.
- Independence: Ability to work remotely, with strong time management and organizational skills.
- Flexibility: Ability to adapt to changes and prioritize tasks in a dynamic, fast-paced environment.
- Passion for the Gig Economy: Enthusiasm for contributing to the growth and evolution of the gig workforce.
How to Apply
Job Link
https://apply.workable.com/nogigiddy/j/744B0BE6E6/
Contact Page
https://www.nogigiddy.com/contact
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