Location: London, Remote
Department: Sales – Account Management
Job Type: Full Time, Remote
About 360Learning
At 360Learning, we are transforming the corporate learning landscape, and we’re looking for a talented Key Account Manager (KAM) to join our dynamic sales team. As a KAM, you will play a pivotal role in driving the growth of our business by managing a portfolio of approximately 100 accounts, consisting of existing clients ranging from 100 to 2,500 employees.
Position Overview
In this predominantly sales-focused role, you will dedicate 80% of your efforts to expanding your portfolio and driving growth. You will collaborate closely with Client Success Partners and internal experts in digital pedagogy, platform architecture, and IT to ensure successful project implementation and client management.
This Mid-level KAM position offers an opportunity for internal mobility after 2-3 years of continuous success, paving the way for a potential advancement to a KAM Large role, managing clients with 2,500 to 10,000+ employees.
Key Responsibilities
Within 1 Month:
- Become a Trello expert and familiarize yourself with our product.
- Navigate our working environment, Convexity.
- Meet the different teams at 360Learning and finalize your onboarding.
Within 3 Months:
- Take full ownership of your customer portfolio.
- Map accounts and define an account growth strategy while prioritizing your portfolio (tiering).
- Collaborate with Client Success Partners to gather insights on existing clients and generate upselling opportunities.
- Prepare account reviews with clients to identify areas for development.
- Conduct presentations and demonstrations of 360Learning.
- Complete the handover of your portfolio and close 30-50 K€ of new Annual Recurring Revenue (ARR) in your first quarter (depending on start date).
Within 6 Months:
- Ensure accurate reporting of your activities with your coach to optimize forecasts.
- Proactively improve business processes.
- Write complex business proposals and conduct business negotiations.
- Close 65-85 K€ of new ARR in your second quarter (depending on start date).
Within 12 Months:
- Prepare, anticipate, and ensure the renewal of clients’ contracts.
- Define action plans to generate upsells.
- Manage the entire business relationship with clients.
- Exceed your targets and remain on track to achieve the yearly target.
Required Skills and Experience
- 3+ years of experience in an Account Manager or sales-related function with a revenue-generating portfolio of clients.
- Previous experience in the SaaS industry.
- Experience in a fast-growing environment, such as a start-up or scale-up, requiring agility and responsiveness.
- Active listening skills and a team player mindset.
- Excellent written and verbal communication skills.
- Fluent in English (US/UK); proficiency in another language (German, Italian, or Spanish) is a plus.
What We Offer
- Compensation: Competitive salary package, including base salary, variable component, and equity.
- Benefits: Comprehensive health benefits, including medical, vision, dental, life, accidental death & personal loss, and disability coverage.
- Balance: Flexible hours with total remote work possible anywhere in the UK.
- International Team: Collaborate with a diverse team of learners located in the UK, US, Germany, and France.
- Culture: A supportive framework designed to ensure your success at 360Learning, from onboarding to ramp-up and beyond. Explore more about our culture.
How to apply
Application Link
https://jobs.lever.co/360learning/86b43653-e61e-4350-855c-7cf865dbb5f3
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