Location :Punta Gorda, FL
Company :Allegiant Travel Company
Job Description/Overview
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer’s needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
Key Responsibilities
– Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
– Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
– Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
– Ensure compliance with FAA, Allegiant Air, and airport regulations.
– Enforce safety/security measures and monitor sensitive safety zones.
– Assist customers with special needs, e.g., customers needing boarding assistance.
– Complete required reports and handle baggage issues, including delayed or unclaimed baggage.
– Other duties as assigned.
Physical Requirements
– Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment.
– May be required to lift, push, pull, or carry up to 300 lbs.
– Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations.
– Ability to work in confined areas and crawl in and out of small spaces for extended periods.
– Ability to wear personal protective gear.
Essential Services Provider
Allegiant, as a national air carrier, is deemed an essential service provider during declared national and state emergencies.
EEO Statement
Allegiant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Full-Time Benefits
– Profit Sharing
– Medical/Dental/Vision/Life/Disability Insurance
– Medical Travel Reimbursement
– Legal, Identity, and Pet Insurance
– 401K with an employer match
– Employee Stock Purchase Plan
– Employee Assistance Program
– Tuition Reimbursement
– Flight Benefits
– Paid vacation, holidays, and sick time
Part-Time Benefits
– Profit Sharing
– Medical Travel Reimbursement
– Legal, Identity, and Pet Insurance
– 401K with an employer match
– Employee Stock Purchase Plan
– Employee Assistance Program
– Tuition Reimbursement
– Flight Benefits
– Sick time
Qualifications
– High School Diploma/GED required.
– Must be authorised to work in the US as defined by the Immigration Act of 1986.
– Must pass a Criminal Background Check.
– Must be at least 18 years of age and possess a valid driver’s licence.
– Able to attend required training.
Experience
– Minimum of one (1) year of customer service experience.
Skills
– Effective communication skills, both verbal and written.
– Ability to work efficiently under time constraints.
– Strong computer skills and ability to use general office equipment.
– Ability to work in extreme weather conditions.
– Must be well-groomed and adhere to the dress code policy.
Position :Full-Time
How to Apply
Send an Email: customer.relations@allegiantair.com
Additional Information
– Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
– Trainee status applies until the successful completion of all practical and written curriculum.
Who can Apply
– Individuals authorised to work in the US.
– Must pass a Criminal Background Check.
– People of colour, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Email: customer.relations@allegiantair.com
Job Link
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