Company: Grafana Labs
Location: Remote (USA – East Time Zone)
Compensation: $165,000 – $200,000 per year
Job details:
– Employment type: Full-Time
Job Description/Overview:
Grafana Labs is seeking a Senior Solutions Architect to join their Customer Experience (CX) team. The role involves providing specialised business and technical consultation to help customers achieve their objectives using Grafana. This position includes training, roadmapping, and specialised consulting for high-priority customers with complex technical requirements.
Key Responsibilities:
– Work with customers to understand their challenges and provide guidance on using Grafana solutions.
– Manage the lifecycle of customer onboarding and adoption of Grafana offerings.
– Deliver training, quick-starts, and specialised consulting.
– Monitor support requests and collaborate with product teams to recommend improvements.
– Translate complex business and technological requirements into actionable solutions.
– Lead functional workshops and document requirements.
– Advocate for best practices and standards.
Qualifications needed:
– 5+ years of experience in deployment teams and project management.
– Experience with observability (o11y) stacks and Grafana products (Grafana, Prometheus, Loki, Jaeger).
– Proven track record of successful delivery of enterprise o11y implementations.
– Self-starter with excellent communication skills.
– Experience with Kubernetes, cloud platforms (AWS, GCP, Azure), and systems architecture design.
– Proficiency in GoLang/JS/TypeScript is a plus.
Experience:
– Hands-on experience with o11y stacks and Grafana products.
– Successful project delivery in complex technical environments.
Skills:
– Project management and technical delivery.
– Strong problem-solving and communication abilities.
– Familiarity with systems architecture and software engineering.
How to Apply:
– Apply through the Grafana Labs careers page or the link provided.
Additional information:
Benefits include equity, bonuses (if applicable), and other perks listed on Grafana Labs’ careers page.
Email : info@grafana.com.
Job Link
https://www.workingnomads.com/jobs/senior-solutions-architect-grafana-labs-468506
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