Location: Anywhere in the World (Eastern Time Zone +/- 1-2 hours)
Company : Commercebuild
Job details:
– Compensation: $70,000 – $80,000 USD per year
– Benefits: 4 weeks paid vacation per year, technology stipends (new laptop, office equipment), health insurance (for U.S. and Canada residents)
– Schedules: Monday through Friday, approximately 9:00 AM US Eastern Time
– Employment type: Full-Time
– Remote work options: 100% remote
– Job duration: Long-term
– Work hours: 40 hours per week
– Opportunities for advancement: Yes, based on performance
– Training and development programs: Access to ongoing support and opportunities to learn new skills
– Other relevant information: Position requires candidates to be within the Eastern Time Zone, +/- 1-2 hours
Job Description/Overview:
Commercebuilder is an eCommerce platform that helps businesses unlock the power of their ERP systems, providing a complete end-to-end digital experience. We are seeking a Remote Technical Customer Success Engineer to provide exceptional customer support and proactively ensure the success of our enterprise clients. You’ll use your technical expertise to troubleshoot, solve problems, and maintain relationships with our customers. This is a highly technical and customer-facing role with an emphasis on understanding web technologies and integrating with WooCommerce.
Key Responsibilities:
– Dive deep into platform issues for enterprise clients and troubleshoot technical problems
– Act as an advocate for the customer internally, ensuring their success on our platform
– Respond to customer inquiries through email-based tickets and live chats
– Document and maintain accurate technical reports and customer interactions
– Support customers using WooCommerce and WordPress integrations
– Collaborate with the development team on complex issues requiring escalation
– Maintain thorough knowledge of HTML, CSS, JavaScript, PHP, DNS, and browser developer tools
– Contribute to process improvements that enhance customer support and service delivery
Qualifications needed:
– Fluent in English, with strong writing and communication skills
– Understanding of WooCommerce, WordPress, and common web technologies (HTML, CSS, JavaScript, PHP)
– Familiarity with browser developer tools and CLI for handling HTTP requests and responses
– Previous experience in technical support or customer success roles
– Ability to work independently in a remote environment, with strong time management skills
– Eagerness to learn and adapt to new challenges, with a proactive problem-solving attitude
Experience:
– At least 3 years of technical support or customer success experience
– Prior experience with WooCommerce, WordPress, and other eCommerce platforms
– Experience working remotely and communicating asynchronously using tools such as Slack
Skills:
– Expertise in web technologies (HTML, CSS, JavaScript, PHP)
– Strong troubleshooting and technical problem-solving skills
– Excellent customer service and relationship-building abilities
– Ability to write clear and accessible documentation for both technical and non-technical audiences
How to Apply:
Submit your résumé and cover letter to careers-tcse2024[@]commercebuild.com. Please include “Driven by Devotion” in the subject line to show you’ve read this listing closely. In your cover letter, describe your approach to resolving technical issues, your experience with support processes, and your familiarity with WooCommerce and WordPress.
Additional information:
– This role is open to candidates globally, but they must be located within the Eastern Time Zone +/- 1-2 hours.
– U.S. and Canada residents will be hired as employees and receive benefits, while international candidates will be hired as contractors.
– Paid trials of 20-40 hours per week will be offered to selected candidates to assess their fit for the role.
Who can apply:
Anyone with the required skills and experience, regardless of location, as long as they meet the time zone requirement.
Job Link
https://weworkremotely.com/remote-jobs/commercebuild-technical-customer-success-engineer-1
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