Location: UAE
Company Name: DP World
Job details:
– Salary: Not Disclosed
– Experience: 2 – 5 Years
– Employment Type: Full-Time
Job Description/Overview:
The Control Room Support Assistant is responsible for planning and organizing staff requirements to ensure operational needs are met and all processes follow SOPs and KPIs. Responsibilities include identifying staffing shortages or surpluses, updating HR on manpower status, managing staff day-offs, and ensuring staff utilize their leave. The role involves coordinating with HR for additional manpower, scheduling daily duties, and preparing various operational and manpower utilization reports. The assistant will also monitor adherence to departmental policies and procedures and support the team in emergency situations.
Key Responsibilities:
– Plan and organize staffing requirements to meet operational needs.
– Identify and address staffing shortages or surpluses.
– Update HR on manpower status daily.
– Plan staff day-offs to control overtime and ensure proper leave utilization.
– Coordinate with HR for additional manpower needs.
– Schedule daily duties and prepare annual leave plans.
– Communicate with operations teams for staff deployment at client locations.
– Collect and upload monthly and daily rosters from all sites.
– Follow up with supervisors for pending schedules and rosters.
– Ensure smooth process integration between the help desk system and operations.
– Coordinate responses to emergencies and escalate as needed.
– Monitor compliance with departmental policies and report violations.
– Prepare and submit operational and manpower utilization reports.
– Ensure timely distribution of plans and rosters.
– Verify and reconcile time and attendance records.
– Manage daily, weekly, and monthly reconciliation of manpower.
Required Criteria:
– High School Certificate or higher
– 2+ years of experience, preferably in a similar role
– Good English communication skills
– Proficiency in MS Excel
How to Apply:
Submit your application through the company’s website or contact the employer directly for more details.
Additional Information:
Candidates of any nationality may apply.
Job Link
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