Location: USA (Remote)
Company: Roadie, a UPS Company
Job details:
– Employment type Full-time
– Compensation: Competitive
– Benefits:
– 100% covered health insurance premiums for yourself
– 401k with company match
– Tuition and student loan repayment assistance
– Generous PTO
– Monthly 3-day weekends
– Monthly WFH stipend
– Necessary technology provided
Job Description/Overview:
Roadie is a crowdsourced delivery platform and part of the UPS family, offering logistics solutions across the U.S. As a Customer Support Specialist, you will act as the first point of contact for Roadie’s users, handling inquiries and ensuring a high-quality customer experience. This position involves managing delivery situations, monitoring in-progress deliveries, and using internal tools like Salesforce to resolve issues. You will work on a 4-day workweek schedule, which may include nontraditional hours like evenings, weekends, and holidays.
Key Responsibilities:
– Provide phone, email, and text-based support to Roadie customers and partners.
– Address customer concerns with active listening and professionalism.
– Balance speed and efficiency with maintaining a great customer experience.
– Monitor deliveries and take corrective actions as needed.
– Handle non-standard delivery situations with empathy and urgency.
– Log interactions and issues accurately using Salesforce and other tools.
– Collaborate with team members across departments to ensure smooth deliveries.
Qualifications needed:
– 1+ year of customer service experience (preferably in technology or logistics).
– Strong verbal and written communication skills to interact with a diverse community.
– Ability to troubleshoot and problem-solve efficiently.
– Adaptability in a fast-paced environment.
– Comfort with non-standard work shifts (evenings and weekends).
– Experience with Salesforce is a plus.
How to Apply:
Submit your application via the provided job link, showcasing your customer service experience and communication skills.
Additional Information:
Roadie is an equal opportunity employer, offering competitive compensation packages and opportunities for professional growth.
Who can apply:
Open to candidates based in the USA.
Job link:
https://www.workingnomads.com/jobs/customer-support-specialist-roadie-457757
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