HAPPY FACE TRAVELS

Remote Customer Service Representative

Location: Remote (Morocco Only)

 

Company: Hub Support

 

Job Details:

 

Job Type: Contract

Compensation: Not specified

– Time zones: GMT (UTC +0), CET (UTC +1), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

– Employment type: Contract

– Remote work options: Yes, remote for Morocco

 

Role Overview:

Hub Support is seeking a Remote Customer Service Representative to provide support in a dynamic environment. This role involves handling customer inquiries, managing complaints, and maintaining high standards of service across various platforms.

 

Key Responsibilities:

– Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

– Respond promptly to customer-related inquiries and moderation tasks

– Communicate with users across multiple platforms and channels

– Acknowledge and resolve customer complaints, escalating where appropriate

– Take ownership of self-learning to ensure high product knowledge and competency

– Record and document customer interactions, transactions, comments, and complaints accurately and efficiently

 

Qualifications:

– Minimum of 1 year of experience in a support-based environment or recent graduate

– Experience with Zendesk is advantageous

– High proficiency in English required; French considered an advantage

– Ability to work in shift patterns with a high-speed internet connection and quiet workspace

– Resilient, able to handle difficult situations, and comfortable working in an adult niche space

– Strong multitasking, prioritization, and time management skills

– Motivated by hitting and exceeding targets, and comfortable with self-learning and personal development

 

How to Apply:

Upload your CV in PDF format or send it to people@hbspprt.com.

 

Additional Information:

– Regular team meetings and socials

– Weekly manager catch-ups and annual performance reviews

– Opportunity for progression within the team

 

Job Link:

 

https://weworkremotely.com/remote-jobs/hub-support-customer-service-representative-remote-morocco-only

 

Disclaimer

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