Company Location
Canberra ACT
[Company Name] :
TEG PTY LTD
Job details
Full time
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Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivaled marketing capability utilizes best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.
We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.
Job Description/Overview:
An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Canberra, with a focus on our key theater, concert and sporting clients!
- Do you love live events?
- Are you looking for a career opportunity?
- Would you like to work in one of the world’s most exciting industries?
The Client Services Manager will join our Ticketek team based in Canberra. The role will work closely with clients from ACT’s most prestigious venues, ticketing world-class sporting and entertainment events.
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- As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.
Key Responsibilities
- As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.
- Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures.
- Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
- Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff.
- Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times.
Qualifications needed
- Have a passion for live events
- Demonstrate a client focused attitude, being a true ambassador for our brand
- Be a team player willing to strive to deliver exceptional results
- Possess attention to detail
- Be able to troubleshoot and problem solve
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally
Experience:
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients
- Ability to resolve client/customer problems in a helpful manner
- Understanding or ability to learn ticketing systems and processes
Skills:
- Client/customer relationship skills
- Experience in Event or ticketing roles
- Tertiary qualified
How to Apply:
For more information about TEG please go to http://www.teg.com.au/
Additional information:
- Complimentary tickets to selected events
- Birthday Leave
- Volunteering Leave
- Access to wellbeing discounts
- Flu Vaccinations
- Company Paid Parental Leave
- Free Advice and Support (EAP)
- Global Reward and Recognition Program
- Supportive and exciting Learning and Development Opportunities
- Career Pathways
- A commitment to Diversity, Equity, and Inclusion
- Great team members!
Who can apply:
Any Qualified Applicant.
Job link:
https://www.seek.com.au/job/77809967?type=standout&ref=search-standalone&origin=jobCard#sol=422c53f31004d2bd730f07ee1f882567484a5cb5
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