Location: Rue Grande Duchesse Charlotte, 100 L-9515 Wiltz Luxembourg
Company Name :L.E.A.SE. S.A.
Job details
- Working time: Full-time
- Type of contract: Permanent contract
- Spoken languages: EN , DE
- Professional experience:;Beginner (less than 1 year)
First Experience (1-2 years) Experienced (2-5 years) Proven Experience (5 years and more)
- Educational level:;A-Level / Tech-Level, HND or equivalent, Bachelor, Master
Job Description/Overview:
Reporting to the Level 1 Team Lead, the Help Desk Engineer is part of a small, young and dynamic support team mainly tasked with solving IS-related issues and requests for all end users across Europe.
Key Responsibilities
- Be the first point of contact for user’s requests, incidents or questions (administrative users and drivers) for the full scope of the IS: telecom, office tools, applications…
- Answer user’s requests mainly through phone and email
- Log all requests in the ticketing tool
- Diagnose, troubleshoot, and solve issues based on existing procedures
- Determine proper escalation for problems he cannot solve, sets priority
- ·Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Qualifications needed
- Degree in IS science is preferred
- First experience in helpdesk
- Pragmatic, analytical and problem solving skills
- Very good customer service approach, at ease in verbal and written communication with non technical users
- A strong team player able to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
- Good Microsoft Office 365 knowledge
- Fluent in German and English, French is an asset
Additional information:
- Start date : ASAP
- Contract : CDI
- Place of work : Pétange area, Luxembourg
Job link:
https://en.moovijob.com/job-offers/lease-sa/helpdesk-engineer-763dd
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