Location:Auckland City, Auckland
Company Name :First Security
Job details
- Job type: Full time
- Duration: Permanent
- Company benefits: Company Vehicle and Perks Program
Job Description/Overview:
This exciting role sees us seeking an experienced Client Services Manager for our Tāmaki Makaurau (Auckland) Branch. A key role in our organisation.
You will champion customer centric service and have a proven skill set to multitask. This role plays a vital role in enhancing our customer’s experience, transforming the relationship into that of a service provider to a service partner, building trust and mutual understanding between the two organisations.
This is an exciting role where no 2 days are the same. You will manage a portfolio of clients around Auckland and ensure that they are receiving the best possible service. Along with this you will be responsible for managing and maintain a team of officers who will work across your portfolio at the clients sites.
Key Responsibilities
- Managing the daily activities of your clients while driving financial performance for the business
- Acting as first point of support, escalation & response with key clients
- Be our customers “Champion” within First Security, ensuring that internal stakeholders understand our customer’s needs and are aligned to deliver on our commitments.
- Providing leadership through people and working collaboratively end to end as one team.
- You will have a strong sense of commercial acumen – Creating strategic plans to ensure delivery and budgets are met and clients expectations are exceeded.
- Being out and about in the field, ensuring your team are motivated and delivering for your clients.
- Creating strong working relationships with both internal and external partners with the common goal to excellence
- Compiling quality assurance, incident and other reports as required
Qualifications needed
- 2+ years leadership experience in a dynamic environment
- 2+ years in a client service or client facing role.
- Experience in the security industry or other relevant service sectors.
- Well-developed interpersonal negotiating skills with a flexible and adaptable approach to management
- Demonstrated aptitude in customer service and ability to communicate effectively at all levels within the customer organization
- High levels of computer literacy and the ability to create professional reports
- Have a current COA or the ability to gain one
- Must have a full Drivers Licence
- Ability to pass a Ministry of Justice Criminal Convictions check
Benefits
- Market Leading Salary + Company Vehicle
- Roster will be derived from business needs – this is not strictly a Monday-Friday, 9-5 role.
- Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
- Strong company focus on training and development – How can we help you grow?
- Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
- Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. Discounted petrol for your family
How to Apply:
Click on the Job link to Apply
Job link:
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