Company: Agility PR Solutions
Location: Remote (Ontario)
Job Type: Full-Time
Who We Are
Agility PR Solutions empowers today’s communicators with intuitive tools for media outreach, monitoring, and measurement. With nearly 20 years in the PR tech space, we’ve earned recognition for our ease of use, rapid implementation, and exceptional customer service. As a remote-first company, we are proud to support our global team across Canada, the US, the UK, the Philippines, and India.
We’re committed to helping our employees achieve their full potential, offering competitive pay, benefits, career progression, and a collaborative work environment.
About the Role
As a Client Success Specialist, you will serve as a critical client-facing liaison, managing daily media monitoring for prominent North American and international clients. You’ll deliver tailored insights, oversee ad hoc analysis, and collaborate with our overseas teams to ensure timely, high-quality deliverables.
Reporting to the Client Success Team Manager, this role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
What You’ll Do
- Monitor content sources (web, print, social media, etc.), assess relevance, and create daily media briefs under tight deadlines.
- Produce accurate summaries, analysis reports, and ad hoc deliverables based on client needs.
- Support client onboarding and maintain media monitoring setups to meet reporting requirements.
- Serve as the primary point of contact for assigned clients, fostering professional relationships.
- Collaborate with the overseas media monitoring team to ensure client deliverables are accurate and relevant.
- Analyze client accounts, flagging valuable insights and changes in needs to the Client Success Team.
- Contribute to team projects, software transitions, and internal training initiatives.
- Train clients and team members on platform functionality and provide ongoing support.
- Maintain clear documentation in CRM systems and shared platforms for seamless communication.
What You Bring
- Diploma or degree in Public Relations, Communications, or a related field (an asset).
- 1-2 years of customer service experience in a fast-paced environment.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
- Exceptional written and oral communication skills for effective client interactions.
- Ability to manage competing priorities, meet deadlines, and work independently.
- Comfortable learning complex software and adapting to updates.
- Experience in media monitoring or data analysis (an asset).
- Flexible availability for early mornings or urgent client requests.
What We Offer
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- Remote-first environment with a collaborative culture.
- Competitive compensation and benefits, including:
- Health, Dental, and Vision care.
- RRSP matching.
- Employee Assistance Program (EAP).
- Generous time-off policies, including paid vacation, personal days, sick days, Flex Fridays in summer, and a week off between Christmas and New Year’s.
- Professional development opportunities for career growth.
- Inclusive culture: We welcome candidates of all backgrounds and abilities.
If you’re excited about this opportunity but don’t meet every listed requirement, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace.
How To Apply
Job Link
https://ca.indeed.com/viewjob?jk=468cbee675c594af&tk=1icv9q6piia4p869&from=serp&vjs=3
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