Position: Full Time
Location: Lloyd’s EuropeBastion Tower – Floor 14 5 Place du Champ de Mars / 5 Marsveldplein 1050 Bruxelles / Brussel.
Company: Lloyds Banking Group.
Job Description
As a Complaints Consultant you’ll be part of a small cross-functional delivery team dealing with complaints from customers or their legal representatives. These complaints relate to SWE legacy products, how they were sold and their Terms & Conditions.
Key Responsibilities
- Helping prepare responses to the regulatory bodies including CAA, BaFin, IVASS.
- Effective and timely handling of complaints while meeting the internal polices of SWE and the reasonable interests of customers.
- Work with our business partners to investigate and resolve customer complaints as required.
- Maintaining contact with all parties involved, including the CAA, BaFin, IVASS and other regulators as well as with our in-house legal department, our external lawyers, the actuarial team, and other decision-makers of the company.
- Ensuring that our customers are treated fairly.
- Ensuring customers receive timely resolution of their complaint or are kept informed for the reasons or any delay.
Qualifications
- A proven track record of working in a similar role within Financial Services, particularly the Insurance industry
- Experience of working in a Customer services role within Life Insurance
- General knowledge about products, legal frameworks and services
- Good organisational skills
- Excellent communication skills, with the ability to empathise with a customer perspective
- Proficient in English and German. Italian and French would be a plus
- At ease with standard MS Office (Word, Excel, PowerPoint, Outlook etc.) and Adobe tools. Willing to learn and use more specific IT tools (including In-house software)
- Open minded, able to demonstrate key behavioural capabilities including teamwork, ownership, agility, proactivity and innovation
- Keen to suggest new ideas and implement pragmatic and workable solutions.
- Positively influence others by demonstrating Lloyds Banking Group values and behaviour and encourages this in team members.
How To Apply
Send your Cv to the email below.
Who Can Apply
All those that meet the requirements.
Job Link
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