Position: Full Time.
Location: 13 Rue de l’Industrie, 8399 Windhof Koerich, Luxembourg.
Company: odoo.
Job Description
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software’s users by investigating to provide them the perfect answer to their questions. When a customer’s request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers
Key Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Ensure customers’ satisfaction
- Improve customers’s experience
- Contribute to the improvement of our product & all documentation
Qualifications
- Degree or experience related to Business
- Fluent in French & English
- Valid work permit for Luxembourg
- IT & Business Affinity
- Customer oriented & Solution minded
- Autonomous and fast learner
Skills
- Any other European Languages (Dutch, German, Spanish, …) is a +
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
How To Apply
https://www.odoo.com/contactus
Who Can Apply
All those that meet the requirements.
Job Link
If you need an explanation on writing your CV, Cover Letter and Email Template or help applying speak to Happy Face
Professional CV Preparation Service
