Position: Full Time.
Location: Al Kuwait Hawally, Kuwait.
Company: Lothan Hospital.
Salary: KWD 550 – 650 /mo ($1,777 – $2,100).
Job Description/ Overview
A hospital hospitality supervisor, plays a crucial role in enhancing the overall patient experience by ensuring that non-clinical services are delivered effectively and efficiently. Their responsibilities encompass various aspects of hospital operations aimed at improving patient satisfaction and comfort.
Key Responsibilities
Operational Management:
- Ensure that the hospital environment is clean, safe, and welcoming.
- Supervise the day-to-day activities of the hospitality team, including housekeeping, food service, and concierge services.
- Develop and implement standard operating procedures (SOPs) to ensure high-quality service delivery.
- Manage relationships with external vendors providing services such as catering, laundry, and security.
- Ensure that all VIP Patients/Patients interactions are handled professionally, resolving any issues or complaints promptly
- Conduct regular inspections of hospitality areas to ensure adherence to quality standards.
- Conduct regular meetings with superiors to review performance and address any issues.
- Collect and analyze patients feedback to identify areas for improvement.
Staff Supervision and Training
- Recruit, train, and manage hospitality staff, including housekeepers, food service workers, and concierges.
- Supervise front-line staff such as concierge services, and housekeeping personnel.
Train staff on hospitality standards and policies.
- Organize ongoing training sessions to enhance staff skills and ensure compliance with health and safety regulations.
- Conduct regular performance evaluations and provide feedback to team members.
Patient Experience Management:
- Foster a welcoming and supportive environment for patients and their families, addressing any complaints or concerns promptly.
- Manage amenities such as food services, housekeeping, and linen services to ensure a comfortable stay for patients.
- Ensure all patients and visitors receive prompt and courteous service.
Collaboration:
- Act as a liaison between the hospitality department and other hospital units/departments.
- Facilitate effective communication within the team and with other departments.
- Assist in planning and executing special events and functions that contribute to patient well-being and satisfaction.
- Coordinate with event organizers to ensure all guest needs are met.
- Supervise event setup and teardown, ensuring all details are managed efficiently.
Catering Supervision
- Oversees catering services for menu process, tray delivery.
- Coordinate with catering staff to ensure timely and accurate food preparation and presentation.
- Follow up on all catering orders, and menu planning.
- Check to be sure food trucks have been delivered to the patient units.
- Monitor quality of food. Assess food trays for attractiveness, adherence to menu orders.
- Develop and maintain serving procedures, as well as correct food temperatures.
- Ensure appropriate action to correct any inconsistencies of food standards.
- Ensure food tray services meet established meal service deadline.
Health and Safety Compliance:
- cEnsure all hospitality services adhere to health and safety regulations and hospital policies.
- Monitor safety protocols to protect patients, staff, and visitors.
- Stay updated on relevant health and safety guidelines and ensure staff are trained accordingly
Qualifications
- Bachelor of Hotel Management(Hotel Management)
How To Apply
Who Can Apply
Any Nationality that meets the requirements.
Job Link
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