Location: Vancouver
Company Name: Settle Hub Consulting International Inc.
Job details
Full-time, Permanent
Pay: $34,000.00-$42,000.00 per year
Job Description/Overview:
As a Customer Service & Support Executive at Settle Buddy, you will be the frontline representative ensuring that our users—temporary residents and service providers alike—receive top-notch support. Your role will involve onboarding providers, managing user inquiries, resolving issues, and enhancing the overall experience on our platform to facilitate a smooth settlement process for our clients.
Key Responsibilities
Onboarding & delivery:
- Onboarding service providers or partners in platform, assist them dung pre, in and post account set up
- Maintain frequently updated and address the inquiry of providers
Customer Interaction:
- Act as the main point of contact for temporary residents and service providers through various communication channels including phone, email, and chat.
- Provide detailed and accurate information about Settle Buddy’s services, platform features, and processes.
- Address and resolve queries related to booking, account management, and service offerings efficiently.
Issue Resolution:
- Handle and troubleshoot issues related to the booking process, service delivery, and payment.
- Investigate complex problems and escalate to the appropriate team when necessary.
- Maintain thorough records of interactions and resolutions using our CRM system.
Support and Guidance:
- Assist users in navigating our digital platform and utilizing its features to book services and access support.
- Guide temporary residents through the settlement process, offering advice and assistance to ensure a seamless experience.
- Support service providers with onboarding and platform usage to maximize their effectiveness in delivering services.
Quality Assurance:
- Ensure high standards of service quality and customer satisfaction are consistently met.
- Collect user feedback and identify trends to suggest improvements for the platform and service offerings.
- Generate and review reports on customer interactions, feedback, and resolution metrics.
Administrative Tasks:
- Perform administrative duties related to customer service, such as updating records and managing documentation.
- Contribute to the creation of FAQs, help guides, and training materials for both users and service providers.
Qualifications needed
High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Experience:
Min 5 years related to experience inside or outside Canada
Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Proficiency with CRM systems and Microsoft Office Suite.
- Ability to handle multiple tasks simultaneously and work effectively under pressure.
- Multi channel of support ability in any touch points with customers & providers
- A customer-centric approach with empathy and patience.
- Familiarity with Digital Service platform/booking support will be a plus
- Fluent in communicating English, Vietnamese or Chinese is a plus
How to Apply:
Click The Link Below
Additional information:
- Friendly and Approachable: Ability to build rapport with users and colleagues, creating a positive experience for everyone.
- Adaptable: Open to learning and adjusting to new processes and technologies.
- Team-Oriented: Collaborative spirit with a focus on contributing to team success and a supportive work environment.
Job link:
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