Location: 24, rue de Diekirch L-7440 Lintgen
Company Name :Rotarex
Job details
- Working time: Full-time
- Type of contract: Permanent contract
- Spoken languages: FR , EN
- Professional experience: Proven Experience (5 years and more)
- Educational level::Bachelor
Job Description/Overview:
Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?
Our dynamic international team responsible for various solutions, including Office 365, PC and application deployment, as well as the management of VPNs and Microsoft 365 E5 security solutions is looking for:
An IT Support Technician
Key Responsibilities
- Provide support for the whole IT infrastructure of Rotarex
- Register with details all incidents and requests related to IT and manage to solve them, or assign them to other teams.
- Keep procedures and documentations up to date.
- Troubleshoot or upgrade desktop, laptops, printers, scanners, phone systems.
- Manage IT stock and asset database
- Implementing and maintain computer systems and software.
- Follow the daily activities as a level 1 and level 2 support.
- Advise about new technologies related to our corporate IT infrastructure.
- Manage IT incidents and requests, while keeping the ticket database up to date.
- Flexible on working time (maintenance can be occurring outside of standard working time), part of the on-call duty team rotation.
- Backup and antivirus monitoring
- Follow alerts on monitoring system
Qualifications needed
- Fluent in French and English
- ITIL knowledge, GDPR and Data Privacy
- Incident and asset management
- End user devices (computers, printers and multifunction devices, meeting room devices, phones, network devices, storage devices, security devices)
- User account and computer accounts management
- End user applications
- Printing, network, phone infrastructure
- Backup and Restore Management
- Client and server operating systems
- Messaging solutions
- Monitoring solution
Skills:
- Team spirit, self-efficient, communication skill
- Customer and service focus
- Can take initiative, decision making
- know an additional language
Benefits
- Our support team has access to advanced security technologies that most helpdesks do not have access to. This represents a significant advantage for a technician whose support activities are often limited.
- The growth of a major industrial group with a great worldwide reputation.
- A family business culture.
- Numerous opportunities for professional training, personal development, and internal mobility throughout your career.
- The technicality of our jobs, where innovation, invention and inspiration are at the heart of our strategy.
- Flexible working hours, allowing a nice work-life balance.
- A social fund related to the important events in your life (marriage, birth, retirement, etc.).
- Our collective labor agreement that offers many benefits (seniority leave, social leave, medical check-up hours, individual performance bonuses, etc.).
- The prospect of a brand-new industrial site 4.0 in Bissen.
- A location easy to access to 3 minutes’ away from Lintgen’s train station, as well as a free parking.
- Preferential rates for your telephone package (Tango Card).
- The Sympass card and its many good deals.
- Benefits with some Luxembourgish banks.
- Attractive prices for health coverage (Foyer).
- Various company events (family day, Christmas party, team building, etc.).
Job link:
https://en.moovijob.com/job-offers/rotarex/it-support-technician-504b2
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