Company: Comxo
Location: Remote (Office Based in Datchet, UK)
Salary: £25,000 per year
Job Type: Full-time
Working Hours: Flexi shifts between 07:00 – 21:00 (40 hours/week)
About the Role
Join Comxo – the UK’s leading provider of global switchboard support services – as a Virtual Personal Assistant. This is a rare opportunity to become part of a high-performing, prestigious team, supporting a highly esteemed client. In this fast-paced and professional environment, you’ll be at the heart of delivering exceptional customer service by managing inbound calls and emails in a virtual switchboard setting.
You’ll need to embody Comxo’s 4P values: Politeness, Professionalism, Personality, and Proficiency, representing both our brand and our client with excellence in every interaction.
Please note: All applicants must be UK residents.
Key Responsibilities
- Answer all calls with professionalism and personality, within the set SLA timeframes
- Navigate callers effectively using on-screen prompts and our bespoke systems
- Handle inbound emails and respond according to client-specific requirements
- Take and deliver accurate messages promptly
- Perform administrative tasks, including directory updates and client data management
- Act as gatekeeper for client calls and requests, screening appropriately
- Adhere to confidentiality, GDPR, and cybersecurity protocols
- Support your team members and contribute to a collaborative, high-performance culture
- Maintain records for accurate billing and reporting
- Complete team checklists and follow procedures, rules, and regulations
- Use active listening and communication skills to meet client needs and provide solutions
What We’re Looking For
Experience & Skills:
- Previous experience in a telephone-based role, customer service, switchboard, hospitality, or legal sectors
- Proficient in Microsoft Office (Word, Outlook, Excel)
- Excellent keyboard and IT skills
- Confident, clear, and professional telephone manner
- Strong multitasking abilities
Qualifications:
- Minimum of GCSEs or equivalent
- NVQ in Customer Service (desirable)
Key Strengths & Competencies:
- Communication
- Integrity
- Reliability
- Adaptability
- Empathy
- Initiative
- Efficiency
Why Join Comxo?
- Be part of a supportive, close-knit team delivering service excellence
- Work in a professional environment with a clear growth path
- Flexible working hours within a structured schedule
- Opportunity to support prestigious clients and build on your professional skills
How To Apply
Job Link
https://uk.indeed.com/viewjob?jk=fd6c2fe70e2b6000&tk=1ioi20f76kdqc80s&from=serp&vjs=3
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