Nestlé Health Science
Remote
$30,000 – $40,000 per year
About Us
At Nestlé Health Science, we believe in merging nutrition, science, and wellness to empower healthier lives. Our diverse product portfolio includes trusted brands such as Garden of Life, Nature’s Bounty, Vital Proteins, Orgain, Nuun, BOOST, and Carnation Breakfast Essentials. We are also leaders in pharmaceutical innovation, developing treatments for gastrointestinal and metabolic-related diseases.
We embrace collaboration, innovation, and professional growth, providing dynamic career paths and opportunities to learn from talented colleagues worldwide. Join us to reimagine the future of health and nutrition!
Position Overview
We are seeking a Customer Service Representative (Nutrition) to provide exceptional customer support via phone, email, chat, and social platforms. You will assist consumers by answering questions, resolving issues, and providing expert knowledge about our nutrition products. This is a remote position with a Monday-Friday schedule from 8:00 AM – 5:00 PM CST (9:00 AM – 6:00 PM EST).
Key Responsibilities
Customer Support & Issue Resolution
- Respond to customer inquiries across multiple communication channels.
- Troubleshoot product concerns and identify resolutions in a professional manner.
- Escalate complex issues to Leads, Senior Agents, or Managers as needed.
- Accurately update customer accounts while maintaining policy compliance.
- Provide expert product knowledge and support upsell/retention efforts when applicable.
- Manage specialized tickets related to shipping, fulfillment, privacy, and product details.
Quality & Compliance
- Stay up to date with policies, procedures, and company updates.
- Partner with Quality Assurance teams to handle sensitive cases following FDA regulations.
- Maintain brand voice consistency and meet customer service performance metrics.
- Assist in system testing and troubleshooting for process improvements.
Team Support & Training
- Draft approved statements about new products, ingredients, and benefits for customer use.
- Mentor new hires and provide shadow training for junior team members.
- Support managers with initial investigations into frontline customer interactions.
Requirements
- High School Diploma or GED (Bachelor’s degree in Nutrition, Health & Wellness, or Natural Sciences preferred).
- 2+ years of customer service experience in a contact center environment.
- Strong oral and written communication skills, organization, and stakeholder management abilities.
- Experience handling difficult conversations and conflict resolution.
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools like Salesforce (preferred).
- Ability to work under pressure and meet tight deadlines.
- Registered Dietitian or Nutritionist experience is a plus.
- Bilingual in English and Spanish is a plus.
Compensation & Benefits
- Annual Salary: $30,000 – $40,000 (final compensation based on skills, experience, and location).
- Performance-based incentives.
- Comprehensive benefits package, including 401(k) with company match, healthcare coverage, and wellness programs.
- Opportunities for growth, professional development, and training.
Diversity & Inclusion
Nestlé is an equal opportunity employer, embracing diversity and inclusivity. We encourage veterans, individuals with disabilities, and applicants of all backgrounds to apply.
How To Apply
Job Link
consumer.services@ng.nestle.com
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