Company: BeforeHello
Location: Dubai (Remote)
Job Type: Full-time
About Us:
BeforeHello is seeking a dedicated Customer Success Manager to join our team. This fully remote position offers a flexible schedule and competitive remuneration, alongside extraordinary corporate events and a commitment to each employee’s success.
What We Offer:
- Full remote position
- Flexible schedule
- Competitive remuneration
- Extraordinary corporate events
- Attention to every employee
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with customers.
- Guide new customers through the onboarding process.
- Provide training and educational resources to customers.
- Serve as the primary point of contact for customers.
- Advocate for the customer within the company, representing their interests.
- Drive customer retention and expansion by ensuring customers are satisfied.
- Monitor customer health metrics and usage patterns to identify potential risks.
- Gather feedback from customers and distill insights to help improve the service.
- Track key performance indicators (KPIs) related to customer success.
- Stay up-to-date on industry trends, best practices, and emerging technologies related to customer success.
Requirements:
- 2-5 years of relevant experience in customer success or related roles.
- Ability to drive the entire cycle of the recruitment process.
- Good knowledge of CRM/help desk software and project management tools.
- Strong prioritization skills in a multitasking environment.
- Critical and creative thinking abilities to resolve customer issues.
- High level of organization and analytical skills.
- Excellent written and verbal communication skills.
How To apply
Contact Page
https://beforehello.com/contact-us/
Job Link
https://ae.indeed.com/viewjob?jk=d16c7a14f7b60a51&tk=1i9ohj94okk0h800&from=serp&vjs=3
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