Location: Remote – USA
Company: Insight Enterprises
Job details
Salary: $112,000 Annually (Base salary ranges from $112,000 to $124,000, with an additional 15% bonus)
Benefits:
– 401k Matching/Retirement Savings
– Flexible/Unlimited PTO
– Healthcare options
Job Description/Overview:
The Sr Manager, CRM Operations at Insight Enterprises will be responsible for defining and implementing global CRM and PSA policies, procedures, and infrastructure. This role involves working with business partners, stakeholders, and CRM teams to create and execute a roadmap that aligns with Insight’s strategic goals. Key responsibilities include managing CRM operations, optimizing business processes, and ensuring effective communication between technical teams and stakeholders.
Key Responsibilities:
– Elicit requirements from stakeholders and translate needs into effective solutions.
– Lead requirements gathering, process optimization, and documentation.
– Develop and implement global CRM architecture and strategies.
– Drive process improvements and manage multiple system improvement projects.
– Build partnerships with business units and technical teams to align on goals and deliverables.
– Collaborate with FP&A teams for forecasting and process management.
– Define and monitor key metrics and ensure alignment with strategic goals.
– Provide guidance on CRM data management and quality.
– Mentor and train Business Analyst teammates.
Qualifications needed:
– BS/BA degree, preferably in a business discipline.
– 5+ years of experience in requirements definition, project management, and change management.
– CRM experience is a plus.
– Experience with process improvements across departments.
– Strong communication, presentation, and negotiation skills.
– Ability to handle sensitive inquiries and make persuasive presentations.
– Successful experience in mentoring and training teams.
Experience:
– Broad business experience with a strong background in service business environments.
– Ability to analyze and interpret business/professional journals, technical procedures, and regulations.
Skills:
– Strategic thinking and ability to anticipate future trends.
– Effective communication with all organizational levels.
– Strong problem-solving and decision-making skills.
Work Environment:
– Moderate noise typical of a business office.
– Ability to work in a confined area and sit at a computer terminal for extended periods.
Additional Information:
– Reasonable accommodations may be made for individuals with disabilities.
– The job involves regular, predictable attendance, including quarter-driven hours.
Job link:
https://remote.co/job/sr-mgr-business-operations-13/
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