Location: North Shore City, Auckland
Company Name :Drake International Ltd NZ
Job details
- Job type: Full time
- Duration: Permanent
- Company benefits: Competitive salary depending on experience
Job Description/Overview:
Provide customer satisfaction by answering product and service questions; suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and service.
Located on the Northshore, this is a full time position ideal for someone starting their career or a seasoned professional. The working hours are 40 hours Monday – Friday, 8am – 5pm working within a well established customer service team. We are looking for an hard working individual who has been in a similar role, either front facing or phone based customer service role and is willing to learn, grow and work in a team environment.
Key Responsibilities
- Supporting all Customer Queries via phone, live chats, and phone calls.
- Process any orders by phone and email.
- Providing support for inbound sale reps on the road.
- Following up on all orders – supply and delivery.
- Keep up to date with companies product knowledge.
- Supported by the Team Leader and reporting to the CS Manager
Qualifications needed
- Computer Savvy.
- Great communication and listening skills.
- Great interpersonal and oral skills.
- Knowledge of Microsoft Excel and Word.
- Quick learner and willing to learn a range of products
- Great attitude and a team player.
Benefits
- Paid Birthday leave.
- Northshore Based.
- Overseas growth opportunity.
- Staff BBQ’s and lunches.
- Competitive pay.
- Onsite parking.
How to Apply:
Does this sound like you? Please click on ‘Apply Now’ or call Drake Albany on 09 478 6200
Job link:
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